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Contractor Soft Skills DVDProven and easy psychological concepts which make you more money. A lifetime resource that your company can use again and again.

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Convert Phone Calls into More Sales DVDWhen the phone rings it is an opportunity to maximize the revenue potential of that call. Speaking persuasively and with confidence will convert phone calls into new business and this DVD teaches you how. Ask for (and get) the booking everytime... Handle Price Objections with ease... Convey a more confident tone of voice over the phone

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Customer Service Handbook For HVACR TechniciansCustomer relations and people skills are vital in gaining the trust, confidence and respect of your customers, suppliers and co-workers. The purpose of this handbook is to help HVACR technicians develop these skills and advance in their careers.

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HVAC Customer Service HandbookThis book gives HVAC Service Professionals the strategies and techniques required to deliver world-class customer service.

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